You get a live video call with a qualified heating engineer who will listen to your issue, assess it via video, and give you honest advice — including how to fix it yourself if possible. No upselling. No pressure. Just straight answers.

yes over 85% of plumbing and heating issues can be solved over video — especially for simple issues like pressure loss, thermostat faults, or error codes. If it’s something that can’t be fixed remotely, I’ll still save you time and money by telling you what needs done — before you book an expensive call-out.

Most calls take around 10–15 minutes, depending on the issue. I’ll stay on long enough to either fix the issue or give you a clear plan of action.

No. Never. This is a flat £20 fee. I don’t upsell, I don’t do repairs after, and I don’t try to turn it into a bigger job. That’s the whole point — honest, non-sales advice.

You’ll know exactly what needs done — and can call someone knowing what to ask for and what it should cost. Many customers avoid being overcharged this way.

Yes I offer video support to anyone in the UK, no matter where you’re located. All you need is a smartphone or tablet with a camera.

Just a smartphone or tablet with a camera, and decent lighting near your boiler or the problem area. I’ll guide you through everything.

Yes — I offer flexible booking times, including evenings and weekends, to suit your schedule.

🧔 Who will I speak to? You’ll speak directly to me, a qualified heating engineer with over 20 years of experience. This isn’t a call centre — you’re dealing with the expert from the start.

Absolutely. I can quickly assess issues for tenants via video and let you know what’s required — often avoiding unnecessary visits or delays.